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Replenishment campaign: template does not load dynamic content

F
Contributor I
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Hi

 

I need help fixing an issue I tried to solve with some " Klaviyo prodigy" from Fiverr, but nobody can fix it, it seems?
I sell coffee, and I want that, for instance, after 8 days, you'll get a reminder if you have bought a 500g pouch. The trigger works, but the dynamic content is displayed wrong; not at all! The email does not show the image of the product the user ordered. The CTA isn't pictured but turns into a link (I can live with that) to link the user to the pre-loaded cart.

Can somebody have a look at that?

None of the chatbot and academy pages helped me solve it. I tried everything, and it is not working!!! I already missed the Christmas sales, as the replenishment flow is the backbone of my shop, and I need that flow up and running ASAP!!!

 

    Did this topic or the replies in the thread help you find an answer to your question?

    4 replies

    retention
    Partner - Platinum
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    • retention
    • 2025 Champion
    • 949 replies
    • December 13, 2023

    Hi @flow23, welcome to the community.

    To better help you, can you share a screenshot or copy/paste the values you are using for the the dynamic product fieldst? What platform are you on? What are you using as your event trigger? 

     

     

    Joseph Hsieh // retentioncommerce.com // twitter: @retention
    F
    Contributor I
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    • flow23
    • Author
    • Contributor I
    • 3 replies
    • December 14, 2023

    ok, here are the screenshots

     

    Flow

     

    For test purposes I have set 1h waiting time after the order. Regular its 8 days, reminder 2 days later (10th day)
    When testing I pay the product in full, so the order process goes through
    like a real customer

    F
    Contributor I
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    • flow23
    • Author
    • Contributor I
    • 3 replies
    • December 14, 2023

    Here how the trigger works

     

    F
    Contributor I
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    • flow23
    • Author
    • Contributor I
    • 3 replies
    • December 14, 2023

    @retention Here is the template

     

     

     

    What is not displayed (no matter if mobile or desktop client)
     

    • image of the product user shall replenish
    • Pre-order CTA (transforms into a link)
    • no description what the order is about (amount, name, price)

    What worked is that the cart hast the right product pre-loaded.

    What am I doing wrong?

    Entirely thankful for your responses

    Alexander

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