Sign-up Form not showing on Shopify Store

Hi @scotiaceilidh 

Thank you for your question in the Klaviyo Community!

Without being able to see your configuration, I would suggest ensuring that your previous po-up is disabled and then go through your settings (specifically Targeting & Behaviour) on the one you want to see, in case there is a configuration that is preventing it to be displayed, or is not meet yet.

I hope this provides you with some guidance.

Kylie

Hello Kylie, 

The previous form was deleted, so that should not be an issue.

The form analytics actually say the form is being displayed.  Looking at the browser console, I can make it appear, so it is there, being served, but hidden.  Here is the code Klavyio is using to hide the form:

<style>
    .needsclick.kl-private-reset-css-Xuajs1 {
      display: none !important;
    }
  </style>

Here is a brief, no sound video showing the settings for Targeting & Behaviour.  I can’t see anything that would hide the video (load it, then hide it as the code above does).

I 

@Kylie W ^  :)

Oh oh.  Sounds like you guys do not know.