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Add emojis to text-only emails (in klaviyo flows)


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I’m able to add emojis to the email itself - but Klaviyo won’t let me save my work unless I remove the emojis. The error reads, “There is something wrong with our system, please try again.” I’m so confused - why would Klaviyo create an emoji bar if you can’t actually use them? Is anyone else running into this issue / has anyone resolved it?

Best answer by stephen.trumble

Thanks @ebusiness pros for the callout!

@katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update! 

Thanks again for contributing and helping us make Klaviyo better everyday!

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2 replies

ebusiness pros
Partner - Silver
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Hi @katiekirsch!

 

I’m sorry to hear you’re running into this issue - it’s something that’s happened to me before as well. Given that Klaviyo’s giving the option to include emojis in the email builder, I suspect there’s a bug that’s preventing you from saving plain text email templates that contain emojis. 

 

Maybe @Taylor Tarpley or @stephen.trumble can help us pass this to the right team!

 

Warmly,

Gabrielle


stephen.trumble
Community Manager
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  • Community Manager
  • 1518 replies
  • Answer
  • February 2, 2024

Thanks @ebusiness pros for the callout!

@katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update! 

Thanks again for contributing and helping us make Klaviyo better everyday!