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Verified by Klaviyo but Shopify giving a warning that it isn't pointing to my store...

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Contributor I
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  • RyanS
  • Contributor I
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I have a shopify store and updated my CNAME using the static setting.  Klaviyo says it is verified and everything is alright.  But then I got a notification from Shopify that I don’t understand.  

It says: 

Your domain's CNAME record doesn't point to Shopify

Open your domain provider's DNS settings for send.MYSTORE.com and set its CNAME record to shops.myshopify.com.

What does this mean? What should I do? 

Ryan

 

Best answer by kaila.lawrence

Hey @RyanS! Who is your DNS provider? (Where did you buy your domain and edit these records?) Prior to adjusting your Klaviyo domain settings, were you using the “send” subdomain for anything else?

 

Can you show me the records and how they’re configured in your DNS provider?

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    R
    Contributor I
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    • RyanS
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    • Contributor I
    • 1 reply
    • February 13, 2024

    Also, these are my settings in Klaviyo.

     

    kaila.lawrence
    Community Manager
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    • kaila.lawrence
    • Community Manager
    • 499 replies
    • Answer
    • February 14, 2024

    Hey @RyanS! Who is your DNS provider? (Where did you buy your domain and edit these records?) Prior to adjusting your Klaviyo domain settings, were you using the “send” subdomain for anything else?

     

    Can you show me the records and how they’re configured in your DNS provider?

    Reply


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