Solved

form on our website is not displaying a “subscribe” button

11 months ago
March 30, 2024
2 replies
69 views

thomasdenil
Contributor I

Hi,

For some reason the embedded sign-up form on our website is not displaying a “subscribe” button, but on the mobile version. Everything is working ok on the desktop version. The button is marked as “shown on all devices.”

Any help is appreciated as this is super urgent.

Thanks!

Best answer by Taylor Tarpley

Hi there @thomasdenil,

Additionally to Kylie’s thoughts above, I would investigate the backend of your site to make sure there isn’t conflicting CSS on your website a well!

W

SIgn up forms using site CSS?

-Taylor

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+33

Kylie W
Champion & Partner
170 replies
11 months ago
March 31, 2024

Hi @thomasdenil

Thank you for your question in the Klaviyo Community.

Could you refresh your browser / use incognito and if it is still not displaying, can you please supply some screenshots of the settings for the button.

Thanks,

Kylie

Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com

+60

Taylor Tarpley
Community Manager
2148 replies
Answer
10 months ago
April 21, 2024

Hi there @thomasdenil,

Additionally to Kylie’s thoughts above, I would investigate the backend of your site to make sure there isn’t conflicting CSS on your website a well!

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