I am a new business, I have a sign up form from Klaviyo integrated with Shopify. I have 43 signups to the form but only 25 in my newsletter list - is this because people have tried to sign up more than once? I can’t seem to cross-check because I can’t find the exact 43 emails that have signed up - is there a way to pull this? Thank you!
This is probably because your Klaviyo form is connected to a Klaviyo list that is set to double opt-in ! That means that a user has to confirm their subscription a second time before they are added to the List. If they haven’t confirmed their subscription via email a second time, they will be in the ‘Profiles’ section of your account, not the Newsletter list!
Here's why you might see a difference between Klaviyo form submissions and your newsletter list:
Duplicate Signups: Klaviyo prevents duplicate email addresses from being added to the same list. So, someone submitting multiple times would only count once.
Solution:
Track Submissions: Since Klaviyo blocks duplicates, you likely have 43 unique signups. Klaviyo doesn't offer a way to directly pull a list of all form submissions.
Klaviyo Segments: Consider creating a segment in Klaviyo based on the form signup date (within the past week) to identify those who signed up recently.
Reasons for Non-Inclusion:
Unsubscribes: Check if any signups unsubscribed before being added to the list.
Double Opt-in: Confirm you don't have double opt-in enabled, which requires users to confirm their email address before being added.(it's most probably this)
This is probably because your Klaviyo form is connected to a Klaviyo list that is set to double opt-in ! That means that a user has to confirm their subscription a second time before they are added to the List. If they haven’t confirmed their subscription via email a second time, they will be in the ‘Profiles’ section of your account, not the Newsletter list!