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Double Opt In sending twice

  • June 19, 2024
  • 1 reply
  • 112 views

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I have set up a klaviyo pop up on my shopify for email sign in, with double opt-in enabled.

Subscribers are receiving two seperate double opt-in emails, where I want them to receive only one.

The first is my custom/branded double opt-in email that is saved as my default (which I want to keep).

The second is a klaviyo default opt-in email, not customised with my branding.

I can’t figure out where the second one is coming from and how to disable it, can somebody help?

Best answer by DishaM13

Hi @EW123456789 

Thank you for sharing your query with us!

Yes, there is a way to resolve it. Please follow the steps below:

  • Find which list (where profiles/customers are syncing from Shopify to Klaviyo) is selected in your Shopify integration with Klaviyo.
  • Click on the identified list.
  • Navigate to the list's settings.
  • Click on the "Consent" tab.

  • At the bottom of the page, you will find the opt-in options.

  • Change the selection to "Single Opt-In". It might currently be set to "Double Opt-In", which is why you are receiving the opt-in confirmation emails from Klaviyo.By switching to single opt-in, you will no longer receive the opt-in confirmation emails from klaviyo

Hope this helps!

 


 


 

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  • June 25, 2024

Hi @EW123456789 

Thank you for sharing your query with us!

Yes, there is a way to resolve it. Please follow the steps below:

  • Find which list (where profiles/customers are syncing from Shopify to Klaviyo) is selected in your Shopify integration with Klaviyo.
  • Click on the identified list.
  • Navigate to the list's settings.
  • Click on the "Consent" tab.

  • At the bottom of the page, you will find the opt-in options.

  • Change the selection to "Single Opt-In". It might currently be set to "Double Opt-In", which is why you are receiving the opt-in confirmation emails from Klaviyo.By switching to single opt-in, you will no longer receive the opt-in confirmation emails from klaviyo

Hope this helps!