Cart abandonment flow for subscription items.

Hi @dbracamontes thanks for posting in the Klaviyo community! Great question. 

Are you able to identify by the variant of the product? Usually if the main name of the product is the same across all variants, you would be able to identify by the variant name. If that doesn’t work, can you identify by SKU? You should be able to use a trigger condition on the flow/email that specifies which SKU of the product you want. 

This guide from Recharge shows all of the available metrics and custom properties Recharge shares with Klaviyo. 

Hope this helps!

Katherine

The problem we are facing is with the Shopify/Recharge unified checkout. The variant names and SKUs are all the same regardless if a customer chooses a one-time purchase or a subscription. I tried to use the Recharge metrics but they are not being triggered because there is no longer a Recharge checkout.

We offer a discount for subscription items, thus we don’t want to present the same offer for a cart abandonment as would for a one-time item that is abandoned.

When users select a subscription then pass on to the Shopify checkout, if they abandoned they are getting the abandonment email for one time purchases which is a different email than what we want them to receive.

I’m curious what other business are doing that have migrated to the unified checkout? Are they able to send a different email for one-time and subscription items? And if so, how are they able to identify the subscription item if they are going through Shopify checkout?