Hello,
I’d like to inform customers if there’s going to be a delay in shipment, i.e. if I am informed that a certain product will have a significant enough delay, I want to send an email to all customers who have ordered this product (and haven’t received it yet of course). I’m using the Shopify integration. I managed to create a flow based on Ordered Product and one on Placed Order, however I don’t think I can trigger them only when I want to? And the information within Ordered Product or Placed Order can’t be used to create segments?
Any idea on how this can be done? Yes, I can search my orders in Shopify for the product that is delayed, export that and get a list of emails that I can then add to Klaviyo, but I hope there’s a way to simplify the process.