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Reviews Widget Stopped Loading

  • July 29, 2024
  • 1 reply
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My reviews widget on my site suddenly stopped loading today. I do not see any outage reported by Klaviyo. In the console I am getting this error message: 

Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'map')
    at g (apiReviews.6dbf540c513771c02654.js:1:2237)
    at Object.getReviewsForProduct (apiReviews.6dbf540c513771c02654.js:1:3067)

 

I have also tried loading on Shopify Dawn theme but get the same exact error message. Can anyone help fix this?

Best answer by Taylor Tarpley

Hi there @shsavc

 

Thanks for sharing your question with us!

 

There was an outage on our end, on 07/29/2024 Eastern time. We experienced an issue with Reviews not showing on the website.

 

Our Engineering Team identified a fix and worked quickly to address this! This is currently resolved.

 

Thanks!

-Taylor 

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Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
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  • August 2, 2024

Hi there @shsavc

 

Thanks for sharing your question with us!

 

There was an outage on our end, on 07/29/2024 Eastern time. We experienced an issue with Reviews not showing on the website.

 

Our Engineering Team identified a fix and worked quickly to address this! This is currently resolved.

 

Thanks!

-Taylor