From the Klaviyo suggested flows i setup the abandoned cart email flow, triggered by the Shopify “Checkout Started” Event. However the preset dynamic link {{ event.extra.checkout_url|default:organization.url }} points the button to the homepage not the individual cart.
I also tried {{ event.extra.responsive_checkout_url|default:organization.url }} and static link {{ event.extra.checkout_url }}, they both point to the homepage not to the cart.
I have no idea now hot to setup the correct link to the cart? Thanks a lot:))))
I’ve had this issue before with Shopify with the standard checkout url redirecting to the home page even though it’s been working OK previously. I never really got to the bottom of it.
However, adding this as the link to the return to checkout button works (provided to me by Klaviyo support):
{% with event.extra.line_items as items %}{{ organization.url|trim_slash }}/cart/{% for item in items %}{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }}{% if not forloop.last %},{% endif %}{% endfor %}{% endwith %}?checkout%5Bemail%5D={{ email }}
I would suggest contacting klaviyo chat support if the issue still persists, and they would be able to look into this in more detail as you can share them a link to your template.
I hope this helps and thank you for being part of the community
I’ve had this issue before with Shopify with the standard checkout url redirecting to the home page even though it’s been working OK previously. I never really got to the bottom of it.
However, adding this as the link to the return to checkout button works (provided to me by Klaviyo support):
{% with event.extra.line_items as items %}{{ organization.url|trim_slash }}/cart/{% for item in items %}{{ item.variant_id }}:{{ item.quantity|floatformat:'0' }}{% if not forloop.last %},{% endif %}{% endfor %}{% endwith %}?checkout%5Bemail%5D={{ email }}
I had the same issue as Donna and the link you provided has worked to fix it so thank you!
I was wondering if you knew of a way to integrate a coupon code into the link? Currently am using {{ event.extra.checkout_url }}?discount={% coupon_code 'CH10' %}, however this is still redirecting to my home page.
