I’m having an issue with this platform. You would think it would be straight forward and simple but it’s been very frustrating.
Here’s what I’m trying to do:
Once someone fills out the pop up form on the site, they get tagged as a ‘New Subscriber’ and enter the Welcome Series flow. If they make a purchase, they will enter into the Post-Purchase Series flow.
This is where I’m having the problems:
- After a purchase, how do I set it to automatically remove the tag ‘New Subscriber’ and tag them as ‘Subscriber’? Because at this point they are already removed from the Welcome Series but in order to trigger the General Newsletter flow, they need the tag ‘Subscriber’ to do so.
- Also, once a ‘New Subscriber’ completes the Welcome Series but didn’t purchase, how do I remove the ‘New Subscriber’ tag and add the tag ‘Subscriber’ that moves them into the General Newsletter flow?
I feel like this should be much simpler, I’ve tried to use the Profile Property Update action, but it doesn’t give me an option to delete the Profile Property ‘New Subscriber’ that I created once they entered the Welcome Series flow. It only says ‘Subscriber’ in the list of options, so there’s no way to update or delete the previous property that I created. How in the world could they from Welcome Series flow to the General Newsletter? This is very confusing.
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