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Font Issue

  • October 4, 2024
  • 3 replies
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  • Contributor I
  • 1 reply

Hey, I was hoping someone could help me with an issue with my Poppins font on my emails.

I am using Poppins Normal 400 font and it looks correct on the preview and while editing the whole time on Klaviyo’s side. However when i send the preview and open it on my email all the text is in BOLD? I have double checked and there is no Bold selected.

Does anyone know why this may be happening and hopefully a solution to how I can fix my issue?

Thank you! 

Best answer by bluesnapper

Welcome to the community @Cayla 

It may be that the email client is substituting a bold font as a fallback. More info here: https://help.klaviyo.com/hc/en-us/articles/4405396468379

Have you checked https://www.klaviyo.com/asset-library/fonts under ‘Your fonts’ for the Poppins font you’re using and checked (or set) what the web-safe fallback font will be if an email client does not support Poppins?

Regards

Andy

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bluesnapper
Partner
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  • Champion & Partner
  • 737 replies
  • Answer
  • October 4, 2024

Welcome to the community @Cayla 

It may be that the email client is substituting a bold font as a fallback. More info here: https://help.klaviyo.com/hc/en-us/articles/4405396468379

Have you checked https://www.klaviyo.com/asset-library/fonts under ‘Your fonts’ for the Poppins font you’re using and checked (or set) what the web-safe fallback font will be if an email client does not support Poppins?

Regards

Andy


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  • Author
  • Contributor I
  • 1 reply
  • October 4, 2024

Thank you! I will give those a try :)


bluesnapper
Partner
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  • Champion & Partner
  • 737 replies
  • October 4, 2024

No problem. Let me know how you get on @Cayla 

Regards

Andy