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Skipped: No More Magento 2 Coupons Remain


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Just today i noticed emails to customers are skipping and showing this reason “ Skipped: No More Magento 2 Coupons Remain “

 

I checked magento and there are plenty of coupons remaining. i checked coupons in klaviyo and they seem to still be working. I checked the magento integration and that all looks fine too.

 

Any ideas?

Best answer by Dov

Hello @clionas,

Thank you for sharing your question with the Klaviyo Community.

Can you confirm you are using your Magento coupons exclusively in flow email sends and not campaign email sends? I ask because dynamic coupon codes for Magento 2 are not currently available when sending campaign emails. If you attempt to use a Magento 2 coupon in a campaign email, you may see this error for skipped coupons. This is because sending unique coupon codes in a campaign would require generating thousands of codes per second and Klaviyo cannot guarantee a specific Magento server's rate-limiting settings will not impact the generation of dynamic coupons at this volume and velocity. 

If you are seeing this error for a flow email, I would double-check that you have properly configured the coupon rule information according to our guide for using Magento 2 coupons in Klaviyo.

Thanks for being a member of our Community and have a wonderful day.

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2 replies

Dov
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  • Klaviyo Alum
  • 1493 replies
  • Answer
  • June 9, 2021

Hello @clionas,

Thank you for sharing your question with the Klaviyo Community.

Can you confirm you are using your Magento coupons exclusively in flow email sends and not campaign email sends? I ask because dynamic coupon codes for Magento 2 are not currently available when sending campaign emails. If you attempt to use a Magento 2 coupon in a campaign email, you may see this error for skipped coupons. This is because sending unique coupon codes in a campaign would require generating thousands of codes per second and Klaviyo cannot guarantee a specific Magento server's rate-limiting settings will not impact the generation of dynamic coupons at this volume and velocity. 

If you are seeing this error for a flow email, I would double-check that you have properly configured the coupon rule information according to our guide for using Magento 2 coupons in Klaviyo.

Thanks for being a member of our Community and have a wonderful day.


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  • Author
  • Contributor I
  • 1 reply
  • June 9, 2021

Thank you DD, thats exactly the problem. I was trying to use an auto granerated coupon in a campaign email rather than a flow email.

 

THANK YOU