Hello, I wanted to send my existing email database to opt in to SMS thru an embedded form but when I tested with and email it doesn’t trigger the accepts SMS consent. Am i missing a field?
here’s my embedded form
Solved
SMS embedded foirm not entering SMS flow
Best answer by In the Inbox
Good Morning
Thank you for posting your questions in the community. As
There, you’ll want to ensure you have selected the SMS consent option that best meets your needs for your campaign.
Once selected, you’ll want to save your form updates and retest. I know this helps.
Please let us know if you have any additional questions.
+17Hi
Thanks for reaching out! Based on what I have seen here in your embedded form, It seems like the SMS consent isn't being captured properly.
To fix this, let's make a few tweaks. First, jump into the form editor and select the submit button. Then, head to "Submit hidden fields" and click "Add a property". Set the "Profile Property" to Accepts SMS and the value to true.
While you're in the form editor, click on the phone number field and make sure SMS Consent Collection is enabled. This is crucial for capturing consent.
Next, head to Lists & Segments in Klaviyo, open the SMS Subscribers list, and click Settings. Ensure that "Collect SMS Consent" is enabled.
After making these changes, submit a test entry to see if the profile updates with Accepts SMS = true. If you're still having issues, let me know and we can make further adjustments!
+31Good Morning
Thank you for posting your questions in the community. As
There, you’ll want to ensure you have selected the SMS consent option that best meets your needs for your campaign.
Once selected, you’ll want to save your form updates and retest. I know this helps.
Please let us know if you have any additional questions.
Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/
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