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how do i populate email 1 in a flow when email 2 is working fine

3 years ago
September 15, 2021
4 replies
49 views

+2

stacy
Contributor I
2 replies

I’m new and have a install klaviyo to my shopify store. Previously the email list from shopify was with automizely and when I changed to klaviyo everything populated smoothly to profile. but I could not populate the profiles to my newsletter list so I imported the cvs file instead.

Now I have created a flow with email 1 and email 2 to work with the segment that is populated from the cvs file.

in the same flow with the same segment list; email 1 fired but didnt have any addresses but email 2 has address. how in the world do I get the address on email 1?

Best answer by alex.hong

Hi @stacy welcome to the Klaviyo Community!

In order to get users who may have missed an email in a sequence of a flow, we would have to back populate the flow. By following our help article, this will help back-fill users who may have missed an email in your flow. If you want more details on how back-populating works, read How Back-Populating Works in Klaviyo.

A side question, do you happen to have any analytics in the first flow email logged i.e. skips? This would help find reasons why the flow email #1 was not sent but #2 was. If not, I would continue to back populate to retroactively fill folks from the top down. That would be using the “schedule recipients relative to when I click the back populate button” option.

Hope this helped and thanks for being a part of the Community,

Alex

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+58

alex.hong
Klaviyo Alum
1552 replies
Answer
3 years ago
September 15, 2021

Hi @stacy welcome to the Klaviyo Community!

In order to get users who may have missed an email in a sequence of a flow, we would have to back populate the flow. By following our help article, this will help back-fill users who may have missed an email in your flow. If you want more details on how back-populating works, read How Back-Populating Works in Klaviyo.

A side question, do you happen to have any analytics in the first flow email logged i.e. skips? This would help find reasons why the flow email #1 was not sent but #2 was. If not, I would continue to back populate to retroactively fill folks from the top down. That would be using the “schedule recipients relative to when I click the back populate button” option.

Hope this helped and thanks for being a part of the Community,

Alex

S

+2

stacy
Author
Contributor I
2 replies
3 years ago
September 15, 2021

@alex.hong this is NOT WORKING. and when i tried to scale the video large I had to close and accept the dialog box saying the problem is resolve. It is not. I have back populated alot all different ways and the waiting still says 0

S

+2

stacy
Author
Contributor I
2 replies
3 years ago
September 15, 2021

@alex.hong ok now somehow it just clicked into place and it’s looks like it populated. but this is after trying to back populating yesterday and today. thanks

+58

alex.hong
Klaviyo Alum
1552 replies
3 years ago
September 15, 2021

stacy wrote:

@alex.hong ok now somehow it just clicked into place and it’s looks like it populated. but this is after trying to back populating yesterday and today. thanks

Hi @stacy ,

No problem glad to hear everything worked out! We have great resources in our help center and community to utilize for future problems as well.

Take care,

Alex

S

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