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Cannot View Hyperlink in Body of Email


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  • Contributor I
  • 1 reply

I am creating a pre-launch campaign being sent via email where I am inviting people to visit our website. I have created a hyperlink (visit our website) but it shows up as a blank in the body of that email. Will it be visible after it’s sent out or I have done something wrong?

Thank you!

Best answer by Dov

Hi @WWNYC,

Thank you for sharing this question with the Klaviyo community.

I would double-check the link color you have in the “Styles” tab on the left-hand side of your email. If the link color matches the background of your email, you won’t be able to see the link. I would adjust the color to see if that was the cause of the issue.

Then, I recommend sending yourself a preview of the email to see how it displays.

If you are still having trouble, can you send me a screenshot of what you’re seeing in the template and what is displaying when you preview?

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2 replies

Dov
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  • Klaviyo Alum
  • 1493 replies
  • Answer
  • October 7, 2021

Hi @WWNYC,

Thank you for sharing this question with the Klaviyo community.

I would double-check the link color you have in the “Styles” tab on the left-hand side of your email. If the link color matches the background of your email, you won’t be able to see the link. I would adjust the color to see if that was the cause of the issue.

Then, I recommend sending yourself a preview of the email to see how it displays.

If you are still having trouble, can you send me a screenshot of what you’re seeing in the template and what is displaying when you preview?


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  • Author
  • Contributor I
  • 1 reply
  • October 15, 2021

Thank you! That’s solved the issue!!