+4Hi there,
I am building a segment to send emails to the people who have not received any email other than the emails belonging to a specific flow that we’ve setup.
When I go the segment definition screen, I can filter by if someone is not or is in the list, received email how many times etc. but can’t seem to find a filter that says received email “as part of the flow” then enter the flow name.
Any ideas?
Best answer by Taylor Tarpley
Hi
Welcome to the Community, we are so glad you’re here!
Unfortunately, you cannot segment off of whether or not someone has been in a Flow at this time.
A potential workaround I would suggest is creating a segment off of all the Subject lines in your specific Flow emails . The segment will be created by adding What Someone Has Done > Received email > At least Once over All Time > Where Subject Line Equals _____ ( enter all of your subject lines for each flow message) AND Has Received email > Zero Times > Over All Time > Where Campaign name equals > _____ (enter all of your campaign names that you have sent out so far).
I suggest using the AND connector in this segment to ensure this segment is exclusive, meaning a user has to meet each segment criteria to be dynamically pulled into this segment.
For additional information on segments, I’d check out some of our documentation and have a look around the Community!
Thanks for being a part of the Community!
-Taylor
+60Hi
Welcome to the Community, we are so glad you’re here!
Unfortunately, you cannot segment off of whether or not someone has been in a Flow at this time.
A potential workaround I would suggest is creating a segment off of all the Subject lines in your specific Flow emails . The segment will be created by adding What Someone Has Done > Received email > At least Once over All Time > Where Subject Line Equals _____ ( enter all of your subject lines for each flow message) AND Has Received email > Zero Times > Over All Time > Where Campaign name equals > _____ (enter all of your campaign names that you have sent out so far).
I suggest using the AND connector in this segment to ensure this segment is exclusive, meaning a user has to meet each segment criteria to be dynamically pulled into this segment.
For additional information on segments, I’d check out some of our documentation and have a look around the Community!
Thanks for being a part of the Community!
-Taylor
Thanks for this! You say “(enter all of your subject lines for each flow message)” — can I add multiple subject lines at one time in that single filter, or do I have to create a ton of different OR “What Someone Has Done > Received email > At least Once over All Time > Where Subject Line Equals _____ “ over and over again, like in the screenshot below? Thanks!
+60Hey
Thanks for the followup question. You will need to use a new OR definition for each “subject line” you want to filter by. Putting it all in one line would be read as one “subject line” and would return 0 results.
Hope this helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
