Hi!
I’d like to trigger an email flow when certain characters are in the order number: for example, “E-”.
How can I set up this trigger?
Thank you!
Hi!
I’d like to trigger an email flow when certain characters are in the order number: for example, “E-”.
How can I set up this trigger?
Thank you!
Best answer by David To
Hello
Great question!
At present, Klaviyo’s filters cannot evaluate based on partial keywords such as if a value contained “E-”. Instead, I would recommend using some other means to identify these sort of orders. For example, if these orders had an order number containing “E-” because they contained a special product, I would instead target the product itself using either trigger filters or flow filters. This strategy would be similar to the one highlighted in our Creating a Product-Specific Flow Help Center article. I would also suggest reviewing the About Flow Triggers and Filters article we offer to learn more about using flow filters or trigger filters for your targeting purposes.
Some further reading that may help you set up your filters are from other Community posts which touch upon this subject. I’ve included some below which others have found useful:
I’ll also share this feedback with our Product Team to explore the functionality of using partial phrasing in our filters!
Thanks for being a part of the Klaviyo Community!
David
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