I have Klaviyo on my Woocommerce site running Woocommerce Points and Rewards plugin. How do I call out the customer’s points earned on a post purchase email such as the Thank You and replenishment or winback emails? I want to be able to show the customer’s points earned or existing points in an email.
Klaviyo Post Purchase Email with Points Earned
Best answer by Dov
Hi
Thank you for sharing this question with the Community.
Klaviyo’s ability to call out points earned in an email, relies on the plug-in sending that data to Klaviyo, typically this information is sent to Klaviyo as a custom property. I do not believe that particular WooCommerce plug-in sends us this information at this time.
With that said, in theory, if the customer’s points earned entered Klaviyo from the plug-in as a custom property, you would use the person look-up tag to pull that value into the email. For example, if the custom property were “points” you would use the following tag in your email to display the number of points {{ person|lookup:’points’ }}
I strongly recommend reading through the article here on template tags and variable syntax to better understand how tags can dynamically pull in information into your Klaviyo emails.
Now, there are other integrations that currently send loyalty/rewards points to Klaviyo as custom properties so you can use these values in your Klaviyo emails. I recommend getting engaged with one of those. Some popular loyalty and reward programs clients use with Klaviyo are Loyalty Lion, Smile.io, and Yotpo.
There are a few more threads circulating in the community that touch upon this topic as well. I’m linking those below.
I hope that is helpful!
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