Confusion with 'cannot have an entire flow that is deemed transactional'

Hello @Rachel H,

Welcome to the Klaviyo Community!

For clarification, transactional status are per email basis; not on a per flow basis. So although you may have all emails within your flow be considered and marked as transactional, the flow itself would not be considered "transactional”. For this reason, when reaching out to have your emails marked and approved as transactional, we request that you include each of the subject line of the email(s) that you would like reviewed by our Support Team members. 

Typically, because each of those transactional type emails would be send for different response of an ordering process, often times you’ll have several flows built out whose email are marked transactional. For example, an order confirmation email would be triggered by a Placed Order event and a Shipping confirmation email would be triggered by a Fulfilled Order or a standalone Shipping Confirmation event, etc. 

I hope this helps!

David