In the analytics of my last email campaign there were a significant number under ‘unable to send’ could you please explain why this has happened. I have never seen this result in analytics. I have not got double opt in, and this list is my main customer list.
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Unable to send email?
+2Best answer by Dov
Hi
Thanks for sharing this with the community.
This could be one of a few things...including but not limited to, an issue of invalid syntax that was mistakenly saved to your email template before sending or an SMTP error.
I recommend reaching out to our support team to dig into this specific issue further and verify the cause.
Please provide a link to the campaign and/or the campaign name in your message to support along with a screenshot of the error.
Thanks for being a member of our community.
+61Hi
Thanks for sharing this with the community.
This could be one of a few things...including but not limited to, an issue of invalid syntax that was mistakenly saved to your email template before sending or an SMTP error.
I recommend reaching out to our support team to dig into this specific issue further and verify the cause.
Please provide a link to the campaign and/or the campaign name in your message to support along with a screenshot of the error.
Thanks for being a member of our community.
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