I created the first two emails in my Welcome Series and they sent out fine. I was late creating email #3 so changed the default wait time to accommodate when I finally finished email #3 which would make it send on Day 9. But it didn’t go out. Everything looks fine to me. It’s live, etc. I don’t know what to do now.
Solved
Welcome flow #1 and #2 sent. But #3 did not. What am I doing wrong?
+2Best answer by Tomb
Hi there,
I hope you’re doing well ?
I would say that the reason is that you may have the smart sending on ?
Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account
Cheers!
+16Hi there,
I hope you’re doing well ?
I would say that the reason is that you may have the smart sending on ?
Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account
Cheers!
+2Thanks for your help. Smart send is set for 16 hours or so, so I don’t think that’s it as it was set to send 7 days after the previous email. I’ll just let it sit and see how a new subscriber is treated and take it from there.
+60Hey
Welcome back to the Community!
Thank you
Hope this helps!
-Stephen
1 person likes this
+2Thanks for your response. No one is waiting or skipped. Email #3 was not received by anyone. It’s 0 across everything. I played around with the “wait time” between the emails and don’t know if that had anything to do with it. I’ve kind of given up. I added my own name to the Newsletter list and received the #1 email. I’m just kind of waiting to see what will happen.
Just when I start feeling like I am understanding things… something like this happens. I have checked and re-checked everything. These were the sample Welcome Flow emails that I just kind of filled in the blanks and made it my own. I did add a #4 on my own so I’ll see if that ends up sending to anyone.
+60Hey
Im so sorry you aren’t feeling great about building this welcome flow. Just know that the Klaviyo Community is here for you! I would definitely try back populating the flow from the article I included before. This won’t re-send any emails that they have already received, it will only add them back into the flow where they left off.
+2Thanks. I will check out the back populating article. I can’t get my photo to upload to show you. I screen shot it off my Mac.
1 person likes this
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