Hi,
If you click on Waiting you can get more info on when that email is scheduled to go out. My guess would be that 121 days have not passed since they were triggered to enter the flow.
Here’s a Klaviyo help article that details this situation:
This first step could be an action, like an email, or it could be a logic assessment, like a conditional split.
- If there is no time delay before this first step, you will see the recipient quickly move through the step and be scheduled for the next step.
- If you have a time delay before this first step, the recipient will remain in a Waiting area until the scheduled time arrives. The "scheduled" state for a recipient is the Waiting state.
A recipient is only scheduled for one step in a flow at a time if the flow is live.
Let's say your flow is set up to send Email #1 in a flow after 1 hour, and Email #2 after 1 day. Someone new entering the flow will be in the Waiting bucket for Email #1 until an hour passes.
https://help.klaviyo.com/hc/en-us/articles/360017706091-How-Contacts-Move-Through-a-Flow#how-recipients-are-scheduled-for-flow-messages1
Send us a screenshot of what it says when you click Waiting.