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Skipped Due to Fails Flows Filters but No Sale? Why?

  • September 27, 2022
  • 3 replies
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I was in Klayvio the other night and noticed that I had a high number of skips. 

 

I did a bit of digging to see that most of the skips came from failing the flow filters. I’m running an abandoned cart sequence and the filter is simply “Placed Order 0 times since starting this flow filter”. 

 

What I found interesting was that to total number of skipped email and total sales on our site didn’t add up for a given time. 

 

Does anyone know of another reason why these email would be skipped or something in the flow that I could be missing? 

Best answer by chelsgrove

Hey @JLvlUp 

Check and see that you have Smart Sending turned off on the emails - Smart Sending will skip over recipients that have already received an email from you too recently.

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3 replies

chelsgrove
Partner - Gold
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  • Partner - Gold
  • 82 replies
  • Answer
  • September 28, 2022

Hey @JLvlUp 

Check and see that you have Smart Sending turned off on the emails - Smart Sending will skip over recipients that have already received an email from you too recently.


Mailbox Manny
Partner - Silver
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  • Partner - Silver
  • 417 replies
  • September 28, 2022

To add to @chelsgrove’s comment, here’s an article explaining smart send filters and where you can find it in the flow to turn it off:

 

https://help.klaviyo.com/hc/en-us/articles/115002779311-Understand-Smart-Sending-in-Klaviyo#flows7

 


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  • Contributor I
  • 1 reply
  • November 13, 2023

I’m having the same problem and the smart send filter is already off. Anyone have a suggestion as to why this could be?