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Pop up teaser background hover effect issue

  • November 22, 2022
  • 4 replies
  • 324 views

Forum|alt.badge.img+2

Hello,

Could anyone help me to remove the blue background hover effect behind pop up teaser. Please find the attached screenshot.

 

Thank you in advance

 

 

Best answer by Taylor Tarpley

Hi @Abdullah,

 

Sorry for the delay! 

 

To clarify, there might be conflicting CSS on your site that is creating this unintended box behind your teaser. I would connect with our support team who can further investigate this issue for you! 

 

-Taylor 

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4 replies

Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • November 22, 2022

Hi there @Abdullah

 

Welcome to the Community! Happy to help! 

 

Can you access your form builder and ensure that your drop shadow and background image buttons are both toggled off? Like the screenshot below. 

 

If you have, this issue could be related to conflicting CSS on your website. 

 

Thanks for participating in the Community!

-Taylor 

 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 2 replies
  • November 23, 2022
Taylor Tarpley wrote:

Hi there @Abdullah

 

Welcome to the Community! Happy to help! 

 

Can you access your form builder and ensure that your drop shadow and background image buttons are both toggled off? Like the screenshot below. 

 

If you have, this issue could be related to conflicting CSS on your website. 

 

Thanks for participating in the Community!

-Taylor 

 

I have already did this. I didn’t work. Still same 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 2 replies
  • November 23, 2022

Hi, I have also tried using CSS. CSS doesn’t work for it also. The issue is on Klaviyo's end. Kindly let me know how to fix it. 


Thank you


Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • Answer
  • November 29, 2022

Hi @Abdullah,

 

Sorry for the delay! 

 

To clarify, there might be conflicting CSS on your site that is creating this unintended box behind your teaser. I would connect with our support team who can further investigate this issue for you! 

 

-Taylor