+3I have an A/B test in my flow which is designed to test whether an offer converts better than no offer. After the A/B test I have 2 conditional splits which include a webhook back to the sales platform to track which customer received which offer.
The problem is that the first conditional split is pushing 100% of the customers through the ‘No’ path even though ~50% received Variation A:
I
Any ideas why both conditionals are not picking up that customers have received either variation?
Best answer by Dov
Hi
Thanks for sharing this question with us.
I see you have your conditional splits set up to immediately evaluate users after they received the gift card email. Since an email may need a few moments to process the delivery, it’s possible that they’re being evaluated as “no” in the split before we can process the email as “delivered”.
Can you try adding a few minute time-delay before the users are evaluated at the first conditional split and see if that remedies the issue? If not, I would double-check that you are targeting the correct email IDs in the conditional splits.
I hope that’s helpful.
+61Hi
Thanks for sharing this question with us.
I see you have your conditional splits set up to immediately evaluate users after they received the gift card email. Since an email may need a few moments to process the delivery, it’s possible that they’re being evaluated as “no” in the split before we can process the email as “delivered”.
Can you try adding a few minute time-delay before the users are evaluated at the first conditional split and see if that remedies the issue? If not, I would double-check that you are targeting the correct email IDs in the conditional splits.
I hope that’s helpful.
+3Thanks
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