Im confused on whether to turn of send abandoned cart box in checkout settings on shopify in order for klaviyo to send abandoned carts or leave the box checked on shopify so klaviyo can send the email. I just dont wish to send two abandoned cart emails one from shopify and one from klaviyo
To use Klaviyo abandoned cart instead of the shopify email installed on shopify
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Best answer by David To
Hey
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Essentially, if you disable the Automatically send abandoned checkout emails option, under Settings > Checkout you’ll have turned off those automated emails from Shopify.
If you plan on sending abandoned cart emails from Klaviyo, it’s best practice to disable the ones sent out from Shopify. This is to prevent both Shopify and Klaviyo both from sending the same type of emails to your customers.
David
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