+2Hello
I have an unusual instance where a user is skipping emails they shouldn’t skip, and I cannot understand why even if:
Not sure how to diagnose this further, any suggestions?
Thank you
Best answer by Omar
Can you check if you have Smart Sending turned on for those emails in that flow?
If so this might be causing it! Either disable it or change the settings in your account to a shorter timeperiod to skip emails.
https://www.klaviyo.com/account#email-tab
Else please go to the flow, click the specific email and click on skipped.
This brings you in the reports section, click on Skipped and check if it's there
Hope this helps,
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
+58Hello
Please provide screenshots showing an example case where a user is skipped as well as your flow analytics to show this matching data. Providing your flow setup example and showing the # skipped is helpful as well.
Thanks,
Alex
+46Can you check if you have Smart Sending turned on for those emails in that flow?
If so this might be causing it! Either disable it or change the settings in your account to a shorter timeperiod to skip emails.
https://www.klaviyo.com/account#email-tab
Else please go to the flow, click the specific email and click on skipped.
This brings you in the reports section, click on Skipped and check if it's there
Hope this helps,
Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner
We help with e-commerce growth through CRO, Klaviyo and CVO
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
