We have set up a Price Drop flow and it is not populating. The message “There was no price drop activity over specified period of time.” is what I get in the report. Does it take some time for this to start updating? Anyone else experience this? Thanks in advance.
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Price Drop not triggering
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Best answer by stephen.trumble
Hey
Thanks for reaching out for help with your price drop flow. I saw that you also responded to another community post on the same topic and hoping I can answer everything for you here!
So what could be happening happening? Few things to note:
- Note that if you have multiple versions of the same product with different variations, you would need to drop all these products and their variations to the same price.
- For the Product, we use the data logged in Klaviyo product catalog tab which gets updated in real time with the Shopify integration.
- Please note that Klaviyo will NOT remove/delete any item if any item has been removed/deleted from the e-commerce platform to preserve the data. This would need to be manually updated.
Hope this helps!
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