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Soft bounce

  • March 20, 2023
  • 1 reply
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Hello! I have a client that bounces everytime we send an email, but he wants to receive it. Do you know how we could solve this problem? Here’s the error :

 

Best answer by inboxingmaestro

Hi @megan_lheureux 

It looks like a block (soft bounce) happening due to a typo in a domain. Check if this is a correct domain (robertlelduc.com) with valid MX records. The one mentioned in the bounce description doesn’t seem to have a valid MX (refer to the attached screenshot).

Also, confirm if the client has done Sendgrid authentication properly or there’s any typo in the domain in the dns records.

Regards,

Mohsin

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1 reply

inboxingmaestro
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Hi @megan_lheureux 

It looks like a block (soft bounce) happening due to a typo in a domain. Check if this is a correct domain (robertlelduc.com) with valid MX records. The one mentioned in the bounce description doesn’t seem to have a valid MX (refer to the attached screenshot).

Also, confirm if the client has done Sendgrid authentication properly or there’s any typo in the domain in the dns records.

Regards,

Mohsin