2+ purchase flow help, customised by item.

Hi @brewcrew thanks for posting in the Klaviyo community! 

The way I read your screenshot above, if the name of the product in the cart was Eterno, they go down the yes spit, and then if they have never bought Eterno before, they go down the yes split - if they have bought it before, they go down the no split, so it looks to be set up correctly.

When you create a conditional split, you have the option of an action “over all time” which means before going into the current flow or at any time during the flow, and “since starting this flow” which means they took the action after the trigger to start the flow. 

If you’re interested in more information, Klaviyo has a couple of great articles

How to add a conditional split to a flow

Understanding flow branching

Good luck on setting up the rest of your flows!

Katherine

Thanks for the reply Katherine - Ok great, so if the action “is over all time”, it can be assumed that the conditional split data is taken from before the customer entered the flow? So zero purchases of “Eterno” if the order which prompted them to enter the flow was their first for “Eterno” ?

@brewcrew Looking at your screenshot again, I realized I was incorrect. Over all time would look at actions before the user entered the flow AND during the flow, so if the ordered that prompted the flow to trigger was for Eterno, they would go down the “no” split because they have ordered Eterno once over all time.

For any conditional split, flow filter, etc, Klaviyo will always check the user against all of the filters before they send the next email. 

Instead of a conditional split in this flow, I would use a trigger split, so if the order that triggered the flow was for Eterno, they will get the correct email. 

Let me know if that makes sense!

Hey @brewcrew 

@KatherineB was on a roll with information! Thank you so much for the collaboration! Going to jump in to help answer you question. You are correct, the way your conditional split is set up you will be able to capture who has made only 1 purchase containing Eterno and everyone who has ordered more than 1 over all time will go down the second “No” path.

Perfect, thanks guys, great help :)