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Abandoned Cart Flow - Not Sending

  • April 25, 2023
  • 1 reply
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Hello, my abandoned cart is not sending to all of the users for some reason and keeps skipping. Please see the flow below. 

 

 

Abandoned Cart 1 Details

 

Abandoned Cart 2 Details

 

Is something wrong with my flow? Can someone please help. Thank you! 

Best answer by retention

Hi @victoria1888, welcome to the community.

A few things I would fix:

  • Change the “Placed Order At Least Once Since Starting this Flow” to “Placed Zero Orders Since Starting this Flow”
  • You may want to tune down the 30 days, maybe make it 14 or 7 days?  That additional rule means once someone gets an abandone cart email (this Flow), they won’t get another email for 30 days.
  • Check to see if your emails have “Smart Sending” turned on.  Cart abandonment are an email you may want to consider having that turned off.

Give those a try and let us know if it worked!

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retention
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  • 2025 Champion
  • 942 replies
  • Answer
  • April 25, 2023

Hi @victoria1888, welcome to the community.

A few things I would fix:

  • Change the “Placed Order At Least Once Since Starting this Flow” to “Placed Zero Orders Since Starting this Flow”
  • You may want to tune down the 30 days, maybe make it 14 or 7 days?  That additional rule means once someone gets an abandone cart email (this Flow), they won’t get another email for 30 days.
  • Check to see if your emails have “Smart Sending” turned on.  Cart abandonment are an email you may want to consider having that turned off.

Give those a try and let us know if it worked!