I uploaded a list of new subscribers to a list that belongs to a segment. When a subscriber enters that segment, that is supposed to trigger a flow. However, the flow isn’t triggering, even when I back-populate the flow. How can I get them to start in the flow?
Backpopulating uploaded subscribers
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Best answer by KatherineB
Hi
When you back populated your flow, which option did you choose? There are 2 ways to back populate - the first way is to back populate relative to when you hit the back populate button (so all people will start at the beginning of the flow) or the second way is to back populate relative to where someone is in the timeline. So if people had entered the flow 2 days ago, and there is an email on the second day, when you back populate, all subs will start at whatever email they would be receiving if they had been going through the flow.
Here’s a bit more information on back populating from Klaviyo and how back populating works.
Something else to note: if there is a time delay at the beginning of your flow, when you back populate, people will have to wait out the time delay. (For example, if there is a 2 day time delay at the beginning of the flow, when you back populate, subs will have to wait the 2 day delay before receiving the first email.
If none of these are the problem, would you mind posting a screenshot of your flow so we can help you determine where the issue is?
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