We are having an issue with people no longer entering our Welcome Flow. There haven’t been any changes made in over two months but about a month ago, no one entered the flow. Any help would be appreciated.
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People no longer entering Welcome Flow
+2Best answer by ebusiness pros
Hi
The first thing I would check is your email optins. If you haven’t had any new subscribers in the last month, that would explain why you haven’t had any new recipients for the WS flow in that time period.
That is very unlikely though… So the next thing I would check is: if you’re using email optin/ signup forms that are not hosted by Klaviyo, is the integration between the two broken?
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
+26Hi
The first thing I would check is your email optins. If you haven’t had any new subscribers in the last month, that would explain why you haven’t had any new recipients for the WS flow in that time period.
That is very unlikely though… So the next thing I would check is: if you’re using email optin/ signup forms that are not hosted by Klaviyo, is the integration between the two broken?
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
+23Hi
Thanks for your question!
When you are in your flow, click on Preview Trigger Set up to see if people are qualifying to enter your flow. You may get some insight that way as well.
Katherine - &BAM | 2023 Klaviyo Champion and Elite Partner
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