+1Hi, my live chat has not been working for several days. It just says there are a number of agents waiting and then says Im “disconnected from the Wifi” which is clearly wrong when i exit the chat. This has been going on for a few days now and I can’t get in touch with the live chat feature.
Best answer by Taylor Tarpley
Hi
Welcome to the Community! Sorry to hear you’ve had this frustrating issue with chat!
At this time, there isn’t a reported issue with chat. I’d recommend clearing your browser history, ensuring all cookies and caches are removed. Quite often, a build up of browser cache can affect SaaS platforms such as Klaviyo - so we recommend periodically clearing it, which may be the reason why you were not able to see an estimated time frame.
Please let me know if you’re still having issues after taking these steps!
Thanks for participating in this Community!
-Taylor
+60Hi
Welcome to the Community! Sorry to hear you’ve had this frustrating issue with chat!
At this time, there isn’t a reported issue with chat. I’d recommend clearing your browser history, ensuring all cookies and caches are removed. Quite often, a build up of browser cache can affect SaaS platforms such as Klaviyo - so we recommend periodically clearing it, which may be the reason why you were not able to see an estimated time frame.
Please let me know if you’re still having issues after taking these steps!
Thanks for participating in this Community!
-Taylor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
