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Poor formatting on pop-up form


Forum|alt.badge.img+2
  • Contributor I
  • 1 reply

Hi - I´ve created a pop-up from a template which looks great in Klaviyo but terrible on the website - how do I fix? 

Here´s what it looks like in Klaviyo and under is how it appears on the Shopify website.

 

Best answer by Taylor Tarpley

Hi there @Mish

 

Thanks for sharing your question with us, sorry you’re having issues with your form on your website. Happy to help! 

 

If you only run into this issue when your form is displaying on your website, that leads me to believe there might be some conflicting CSS in the backend of your website that’s causing this abnormal display. I would have your developer investigate your website’s code to see if this could be the reason for this issue.

 

I’d suggest checking out other peers in the Community who have had similar issues to gain more insight! 

 

Thanks for participating in the Community!

-Taylor

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3 replies

Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • Answer
  • August 2, 2023

Hi there @Mish

 

Thanks for sharing your question with us, sorry you’re having issues with your form on your website. Happy to help! 

 

If you only run into this issue when your form is displaying on your website, that leads me to believe there might be some conflicting CSS in the backend of your website that’s causing this abnormal display. I would have your developer investigate your website’s code to see if this could be the reason for this issue.

 

I’d suggest checking out other peers in the Community who have had similar issues to gain more insight! 

 

Thanks for participating in the Community!

-Taylor


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 1 reply
  • August 3, 2023

yes of course! I´ll discuss with the developer. Thanks for the quick reply.


Forum|alt.badge.img+1
  • Contributor I
  • 1 reply
  • August 10, 2023

has your issue been fixed?