Skip to main content
Solved

Back in Stock Discontinued Titles + Queued recipients

  • October 9, 2023
  • 1 reply
  • 43 views

Forum|alt.badge.img+1

My question is two-fold:
1) My BIS report that is sent to me every Monday works correctly for the “most requested items”, but the majority of those items are old and discontinued.  Is there a way to clean up that report to include only Active or Draft Shopify skus?

2 ) Another byproduct of this old BIS flow is that has 5,000+ queued recipients for product that has been discontinued. (There are also a few hundred newer BIS recipients that are part of the same revised flow that is working correctly). Knowing that the discontinued list will never receive an email do I just have them sit on the list forever or is there a way to edit the recipient list for those who are in limbo?

Thank you for any advice you can offer.

Best answer by stephen.trumble

Hey @dgatanis 

Thanks for reaching out for help with your BIS flow. Quick question for you, is the BIS report a Klaviyo report or something your e-commerce site sends you on Monday's? Also what integration are you using? Knowing this will help fine tune how to troubleshoot your issues.

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

stephen.trumble
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 1518 replies
  • Answer
  • October 11, 2023

Hey @dgatanis 

Thanks for reaching out for help with your BIS flow. Quick question for you, is the BIS report a Klaviyo report or something your e-commerce site sends you on Monday's? Also what integration are you using? Knowing this will help fine tune how to troubleshoot your issues.