I am building an abandoned cart flow and want customers who have our $15 Standard shipping selected to be part of a 50% sample, where half get a free shipping coupon.
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I currently have the trigger split set as ShippingRate equals Standard. However none of my abandoned carts are going through this part of the flow successfully. Each end of the trigger split shows N/A under the analytics, even though we’ve had customers who’ve definitely met the criteria to go through the shipping trigger split.
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How does the trigger split need to be set so that customers are sent through it properly?
Thanks!