Hi @lucinilondon!
Welcome to the community, and I’m sorry you’re having trouble with the image editor. I’ve had that happen before, and it’s so frustrating!
First question - are you using Chrome? Sometimes when I run into bugs with the email editor like that, it’s solved by switching to Chrome. That’s the browser where Klaviyo works the best.
Otherwise, I wonder if there’s an unreported bug? https://status.klaviyo.com/ shows Klaviyo as fully functional, but maybe @stephen.trumble could help us look into that…
Last thing that comes up as a possible solution - are you pressing “done” after editing your image? Sometimes that helps complete the photo edit, even though Klaviyo is automatically saving everything by default.
I hope this helps!
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros