Whenever I use with any of the Shopify templates from the Template Library (for example, Shopify Order Confirmation), I get the “Message displayed without tags or variables” error when trying to preview / send a test even before customizing anything on the template! This implies that there are inherent errors with the Shopify templates that Klaviyo is providing.
Does anyone have any insight into this?
Errors with all Shopify templates
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Best answer by David To
Hey
In addition to all those great points and suggestions
The provided Shopify notification templates within Klaviyo contain Shopify specific syntax that would not be understood and rendered through Klaviyo. Instead, these templates are provided for you to export and use within Shopify - not Klaviyo.
Because of this, if you tried to preview the email in Klaviyo, you’ll receive the Message displayed without tags or variables message. This was also previously discussed in the Community thread I’ve included below:
If you haven’t, I would further recommend taking a look through our How to personalize and export Shopify notification emails Help Center article to learn more about using the Shopify notification templates.
David
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