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Shopify to Klaviyo subscribers integration issue

  • December 21, 2021
  • 1 reply
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I have 382 subscribers in my Shopify subscribed list, however; only 331 of those are converting over to my subscribed Klaviyo list. I have everything correctly checked within the Klaviyo app integration tab. Can somebody please advise where this discrepancy is coming from. Thank you. 

 

Best answer by stephen.trumble

Hey @RebL 

Have you checked your opt-in settings? if you have them set to double opt-in in Klaviyo only those that complete both steps will be added to your subscribers list. This is usually the issue most people see when there is a variance in your list.

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stephen.trumble
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  • December 22, 2021

Hey @RebL 

Have you checked your opt-in settings? if you have them set to double opt-in in Klaviyo only those that complete both steps will be added to your subscribers list. This is usually the issue most people see when there is a variance in your list.