Hi there. I'm creating a customer segment based on what a user has NOT done, and the option for 'has NOT' has disappeared - - it defaults to HAS and I am unable to change to has NOT. I have been able to create segments in the past based on what a user has NOT done. I am wanting to create a segment of users who have NOT opened an EDM from us in the past X days. Is anyone else experiencing this? I’ve tried to submit an enquiry through the email function, but it’s just hanging :(
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Can not create segments based on what user has NOT done
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Best answer by Tomb
Hi there,
I hope you’re doing well
I’m not sure what a EDM is, but here’s what i would do :
I would use the condition : What Someone has done - Opened email - zero times - in the last X days
Basically, it's the same as having a "has NOT" condition.
I hope this was helpful :)
Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account
Cheers!
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