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Can not create segments based on what user has NOT done


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Hi there. I'm creating a customer segment based on what a user has NOT done, and the option for 'has NOT' has disappeared - - it defaults to HAS and I am unable to change to has NOT. I have been able to create segments in the past based on what a user has NOT done. I am wanting to create a segment of users who have NOT opened an EDM from us in the past X days. Is anyone else experiencing this? I’ve tried to submit an enquiry through the email function, but it’s just hanging :(

Best answer by Tomb

Hi there,

I hope you’re doing well 

I’m not sure what a EDM is, but here’s what i would do :

 

I would use the condition : What Someone has done - Opened email - zero times - in the last X days

Basically, it's the same as having a "has NOT" condition.

I hope this was helpful :)

Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

Cheers!

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2 replies

Tomb
Partner - Platinum
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  • Partner - Platinum
  • 43 replies
  • Answer
  • June 9, 2022

Hi there,

I hope you’re doing well 

I’m not sure what a EDM is, but here’s what i would do :

 

I would use the condition : What Someone has done - Opened email - zero times - in the last X days

Basically, it's the same as having a "has NOT" condition.

I hope this was helpful :)

Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

Cheers!


Dov
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  • Klaviyo Alum
  • 1493 replies
  • June 9, 2022

Hi @bfoods,

Thanks for sharing this question and thank you @Tomb for your reply.

Tomb wrote:

Hi there,

I hope you’re doing well 

I’m not sure what a EDM is, but here’s what i would do :

 

I would use the condition : What Someone has done - Opened email - zero times - in the last X days

Basically, it's the same as having a "has NOT" condition.

I hope this was helpful :)

Feel free to send me a private message to schedule a call if you need help or want to optimize your Klaviyo account

Cheers!

@Tomb hit the nail on the head here with his solution. And that’s all you need to do to achieve your goal. 

But I am curious - @bfoods perhaps you can share a screenshot of what you’re seeing? You still should see the “or has not done” option when building a segment.

Thanks for being a member of the community.