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Why Facebook Lead Ad doesn't share contact info (Name Lastname and phone) to Klavyio List?


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I’m trying to connect Lead Ads integration to the Klavyio list, in the list there’s not info regarding phone numbers, lastname and phone number even if the Lead Ads form is tracking. 

Please need support from someone on the community. 

My best

Best answer by chelsgrove

@Mokaroma I would double-check integration and Lead Ad form in Facebook. According to this article, these fields should be pulling in: https://help.klaviyo.com/hc/en-us/articles/360039002832

If it still is not working, I would reach out to Klaviyo Technical Support.

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2 replies

chelsgrove
Partner - Gold
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  • Partner - Gold
  • 82 replies
  • Answer
  • October 17, 2023

@Mokaroma I would double-check integration and Lead Ad form in Facebook. According to this article, these fields should be pulling in: https://help.klaviyo.com/hc/en-us/articles/360039002832

If it still is not working, I would reach out to Klaviyo Technical Support.


Taylor Tarpley
Community Manager
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  • Community Manager
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  • October 19, 2023

Hi there @Mokaroma

 

Our documentation states that a Lead Ad with fields for email address and first name will pull in that information into Klaviyo. If you include a phone number field on your Lead Ad form, a phone number will be pulled in as well. However, a user’s last name won’t be pulled in.

 

As @chelsgrove mentioned, if you have the phone number field in your lead ad, I would ensure your integration is working properly!

 

Hope this helps!

-Taylor