Skip to main content
Solved

Removing Wholesale Orders from Campaign Data


Forum|alt.badge.img+1

I use Klaviyo & Shopify for both Wholesale & Retail. 

Often, an email will go out and, unrelatedly, a wholesale order will come in. That order is reflected in the campaign sales. How do I change that? I already have any customer with a wholesale tag in shopify segmented in Klaviyo and a separate wholesale list.

Thanks!

Best answer by bluesnapper

Welcome to the community @absinthia 

Klaviyo attributes a sale to an email from a campaign/flow if the recipient opens or clicks and purchases within the attribution window (5-day default for emails). The most recent email opened/clicked gets that attribution.

As you are seeing wholesale orders attributed to an email, those contacts must have received that email and opened/clicked/purchased within the attribution window.

You mentioned that you have a separate segment for wholesale contacts. Are you excluding that segment from your campaigns? If they have found their way onto another list/segment you send to, they need to be excluded if that’s what you want to achieve.

Hope that helps.

Regards

Andy

View original
Did this topic or the replies in the thread help you find an answer to your question?

2 replies

bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 737 replies
  • Answer
  • November 22, 2023

Welcome to the community @absinthia 

Klaviyo attributes a sale to an email from a campaign/flow if the recipient opens or clicks and purchases within the attribution window (5-day default for emails). The most recent email opened/clicked gets that attribution.

As you are seeing wholesale orders attributed to an email, those contacts must have received that email and opened/clicked/purchased within the attribution window.

You mentioned that you have a separate segment for wholesale contacts. Are you excluding that segment from your campaigns? If they have found their way onto another list/segment you send to, they need to be excluded if that’s what you want to achieve.

Hope that helps.

Regards

Andy


Forum|alt.badge.img+1
  • Author
  • Contributor I
  • 1 reply
  • November 24, 2023

Thank you! I have selected the wholesale segment to not receive the emails. Let’s see what happens this weekend.