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Having trouble with setting up tap to text on sign up form

  • May 24, 2024
  • 1 reply
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IM new in klaviyo and I'm having issue at the sending region option while setting my SMS opt-in in the sign up forms.

 

Best answer by Taylor Tarpley

Hi there @James Ozoukata

 

Welcome to the Community! Happy to help! 

 

You’re probably seeing this message as the tap to text feature might not be available for your location. The tap to text feature is only available for countries that have the SMS branded sender ID feature, which means the numbersis able to not only send SMS messages, but receive them as well. 

 

This feature is only available for the following countries and sending numbers:

  • UK
  • Ireland
  • Denmark
  • Netherlands
  • France
  • Australia

 

Hope this helps!

-Taylor 

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Taylor Tarpley
Community Manager
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  • May 24, 2024

Hi there @James Ozoukata

 

Welcome to the Community! Happy to help! 

 

You’re probably seeing this message as the tap to text feature might not be available for your location. The tap to text feature is only available for countries that have the SMS branded sender ID feature, which means the numbersis able to not only send SMS messages, but receive them as well. 

 

This feature is only available for the following countries and sending numbers:

  • UK
  • Ireland
  • Denmark
  • Netherlands
  • France
  • Australia

 

Hope this helps!

-Taylor