Hi,
I’ve set up a mini flow on my Shopify site that is triggered by a popup. The popup showed up fine when I tested from different devices etc. However, I cant seem to see a single popup appear on my heatmaps - is this normal?
Thanks
Hi,
I’ve set up a mini flow on my Shopify site that is triggered by a popup. The popup showed up fine when I tested from different devices etc. However, I cant seem to see a single popup appear on my heatmaps - is this normal?
Thanks
Best answer by David To
Hello
Thanks for sharing your question with the Klaviyo Community!
Can you provide more clarification on what you mean by “heatmaps”? Are you using your own custom method of analyzing or testing your forms?
From my experience, you may see a Klaviyo built form appearing on one device but not another due to having the Don’t show to existing Klaviyo profiles setting enabled within the form’s behavior settings. Using this setting allows Klaviyo to determine when to display a signup form to visitors based on if the browser is cookied with an existing email address/profile that is recognized within your Klaviyo account. If the profile is recognized, the form will be hidden. You can learn more about this setting from the Overview of the Signup Form Builder Help Center article and the Signup Form Best Practices Community Post created by
Some other troubleshooting steps I would suggest taking which are also found in the Signup Form Troubleshooting article are:
In addition to those resources, you may also find it helpful to browse other Community posts which touch upon this subject. I’ve also included some posts which other Community members have found helpful below to get you started:
I hope this helps!
David
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