I have disabled the exit pop up in klaviyo. The exit pop up still shows on the website. I removed the Klaviyo app from my store. The pop up still shows up.
What can I do to remove the pop up?
I have disabled the exit pop up in klaviyo. The exit pop up still shows on the website. I removed the Klaviyo app from my store. The pop up still shows up.
What can I do to remove the pop up?
Best answer by alex.hong
Hi there
Welcome to the Community. That is definitely an interesting situation. Did you follow our steps on our doc to delete any signup forms that might be there and confirmed you have disabled or removed the Shopify integration?
In order to remove this pop up you can log into your Klaviyo account and change the status of the pop up from live to draft. Likewise, you can also go into your Shopify theme and remove all the snippet of JSon code on your theme.
Thanks!
Alex
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