Hi so ive put an exit pop up on my checkout and cart pages to entice people with 10% off if they checkout now. on my cart page everything is great and working. however on my checkout page it just does not seem to want to play ball. I’ve done exactly the same thing with both, ive used exit intent for urls containing /cart* and /checkout*. ive tried to add both urls to one pop up and even tried them as separate pop ups. cart always works (yay!) checkout never works (boo!). I’m stumped, is it that klayvio cant access the checkout page or something like this?
Why wont my checkout pop up work but my cart will?
Best answer by stephen.trumble
Thank you for reaching out to the Klaviyo Community for help with your exit intent pop up form. Some integrations do not allow for pop up forms on the checkout page or the snippet needs to be added manually to the store. What integration are you using? I know there have been a few members who use WooCommerce who have faced similar issues. Here is another community post answered by
Please read what was shared in the post, as i have a suspicion that it might be the same thing you are experiencing on your site! Hope this helps and thank you so much for being part of the Klaviyo Community!
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