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Can't remove Form Teaser


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Hello all,

 

The form teaser is stuck on our homepage and we don't know how to remove it.

I know what is the regular way to delete it (as part of the sign-up form). But even now that we have deleted all sign-up form, the form teaser is still there.

Any thoughts?

 

Thank you.

Olaf

 

Best answer by bluesnapper

Thanks for sharing. It’s not being served by Klaviyo. I can’t find the klaviyo-form element on your page. It’s from a Shopify app. This from chrome dev tool for the teaser:

<div id="shopify-block-15871026291228209630" class="shopify-block shopify-app-block">

<button id="show_conjured_modal" class="button btn">Get $XX</button>
<style type="text/css">
  #show_conjured_modal {
    background: #000;
    color: #fff;
  }
</style>
<style type="text/css">
  
</style>


  <script async="" src="https://referralprogramapp.com/shopify/referral/widget.js?shop=rotaris-1575.myshopify.com&amp;cmp=&amp;modal=1&amp;modalClosed=1"></script><div id="conjured_referral"></div>
  <script type="text/javascript">// <![CDATA[
    function conjuredReferralExternal(conjuredReferral) {
      document.getElementById('show_conjured_modal').addEventListener('click', function() {
        conjuredReferral.showModal('conjured_referral');
      });
    }
  // ]]></script>

</div>

Is referralprogramapp.com serving it?

Hope that helps!

Regards

Andy

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11 replies

bluesnapper
Partner
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  • Champion & Partner
  • 735 replies
  • September 21, 2023

Welcome to the community @Rotaris_Olaf 

As you have deleted the sign-up form, I suspect it’s a browser caching issue.

Try clearing your browser’s cache and see if that removes the teaser

Hope that helps

Andy


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 5 replies
  • September 21, 2023

Hello Andy,

Thank you for your support.

I have cleared my browser's cache but the form teaser is still there.

Any other suggestions?

Thank you.


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 735 replies
  • September 21, 2023

Strange...do you want to post here, or DM me, the website url?

Regards

Andy


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 5 replies
  • September 21, 2023

Our website URL is: www.rotaris-paint.com

 

Thanks.


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 735 replies
  • Answer
  • September 21, 2023

Thanks for sharing. It’s not being served by Klaviyo. I can’t find the klaviyo-form element on your page. It’s from a Shopify app. This from chrome dev tool for the teaser:

<div id="shopify-block-15871026291228209630" class="shopify-block shopify-app-block">

<button id="show_conjured_modal" class="button btn">Get $XX</button>
<style type="text/css">
  #show_conjured_modal {
    background: #000;
    color: #fff;
  }
</style>
<style type="text/css">
  
</style>


  <script async="" src="https://referralprogramapp.com/shopify/referral/widget.js?shop=rotaris-1575.myshopify.com&amp;cmp=&amp;modal=1&amp;modalClosed=1"></script><div id="conjured_referral"></div>
  <script type="text/javascript">// <![CDATA[
    function conjuredReferralExternal(conjuredReferral) {
      document.getElementById('show_conjured_modal').addEventListener('click', function() {
        conjuredReferral.showModal('conjured_referral');
      });
    }
  // ]]></script>

</div>

Is referralprogramapp.com serving it?

Hope that helps!

Regards

Andy


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 5 replies
  • September 21, 2023

Hi Andy,

referralprogramapp.com is the website of the Conjured Referrals app, but this app was not being used and was not yet synced with our store.

I have now removed that app all together, but the problem remains.

Thank you.


bluesnapper
Partner
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  • Champion & Partner
  • 735 replies
  • September 21, 2023

Hi. I think it was that app as the teaser has now disappeared for me! It must’ve added some code to your shopify theme that’s now gone since you removed it.

Regards

Andy


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 5 replies
  • September 21, 2023

That's strange, because for me it has not disappeared. I deleted my cache again and also checked on my phone. How could it be that this varies per person?


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 735 replies
  • September 21, 2023

It’s not showing for me on DT, mob., or for different browsers. See if it’s cleared when you try later.

Regards

Andy


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 5 replies
  • September 21, 2023

Yes it is gone now.

 

Thank you for your support! Much appreciated.

 

Olaf


bluesnapper
Partner
Forum|alt.badge.img+45
  • Champion & Partner
  • 735 replies
  • September 21, 2023

No problem Olaf. Glad it worked out OK. All the best with Rotaris!

Regards

Andy